Last Updated: April 2024

Welcome to Ckhome2u Store, your destination for modern, stylish, and affordable furniture designed for global living. We are committed to providing a seamless shopping experience, from the moment you browse our curated collections to the delivery of your perfect piece. This policy outlines our shipping and returns procedures to ensure clarity and confidence in every purchase.

Quick Policy Summary

  • Order Processing: 1-2 business days.
  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after dispatch.
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 days after dispatch.
  • Returns & Exchanges: Most items can be returned or exchanged within 15 days of delivery, subject to conditions.
  • Refund Processing: Within 5-10 business days after we receive and approve your return.

Shipping Information

We ship globally (excluding certain remote areas in Asia and other specified regions). Our goal is to get your furniture to you safely and efficiently.

Order Processing & Delivery Timelines

Once your order is placed and payment is confirmed, our team springs into action.

  • Order Processing Time: 1-2 business days. During this time, we prepare your item for shipment.
  • Shipping Methods & Estimated Delivery:
    • Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after the item leaves our warehouse.
    • Free Shipping (Orders over $50): Shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch. This is an economical option for patient shoppers.

You will receive a tracking number via email once your order ships, allowing you to monitor its journey to your home.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, our straightforward policy is here to help.

1. Eligibility & Timeframe

To qualify for a return or exchange:

  • You must initiate the request within 15 days of the delivery date.
  • The item must be in its original, unused, and unassembled condition, with all original tags, packaging, manuals, and accessories intact.
  • You must provide your original order number and proof of purchase.

⚠️ Non-Returnable Items

To ensure the safety, hygiene, and integrity of our products, the following items cannot be returned or exchanged:

  • Mattresses & Bedding: For hygiene reasons, these items are final sale if sold as part of Beds or Bedroom Furniture sets.
  • Custom or Made-to-Order Furniture: Any piece specifically customized or made to your specifications (clearly indicated at purchase).
  • Final Sale Items: Products clearly marked as “Final Sale” during promotions or clearance events.
  • Items damaged due to customer misuse, improper assembly, or accidents.
  • Products missing serial numbers, tags, or original packaging.

2. Step-by-Step Return/Exchange Process

1 Initiate Your Request
Contact our Customer Support team at [email protected] within 15 days of delivery. Use the email template provided in section 6 below for faster service.

2 Receive Authorization & Instructions
We will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed instructions within 2 business days. Do not ship the item back without an RMA.

3 Pack & Ship the Item
Securely repack the item in its original packaging with all parts and accessories. Attach the provided RMA label clearly on the outside of the box. For exchanges, specify your desired replacement item.

4 Shipment & Tracking
Ship the package using a trackable carrier service. Keep your shipping receipt. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

5 Inspection & Completion
Once we receive the item, our team will inspect it within 5-7 business days. We will then email you to confirm the status of your refund or the shipment of your exchange.

3. Refund Timeline & Method

Upon approval of your return:

  • Timeline: Refunds are processed within 5-10 business days after we receive and approve the returned item.
  • Method: The refund is issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The time for the refund to appear in your account depends on your bank/provider but is typically within an additional 3-5 business days.
  • Deductions: Original shipping fees are non-refundable. A restocking fee (typically 15% of the item price) may apply for returns not due to a defect or our error.

4. Exchange Process

Exchanges follow the same process as returns. Please specify your desired replacement item (from current stock) in your initial request. If the new item’s price differs, we will process a partial refund or charge the difference. Shipping fees for the new item will apply.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Do not assemble it.
  2. Take clear photos of the damage and the packaging.
  3. Contact us immediately at [email protected] with your order number and photos.

We will arrange a replacement, repair, or return at no cost to you, including prepaid return shipping if necessary.

6. Return/Exchange Request Email Template

To expedite your request, please email [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Ckhome2u Customer Support,

I would like to request a [Return / Exchange] for my recent purchase.

Order Number: [Please insert] Product Name: [e.g., Modern Coffee Table, Bar Stool] Reason for Request: [e.g., Changed mind, Defect, Wrong item received] Preferred Solution: [Refund / Exchange for (specific product name/sku)]
I confirm the item is unused and in its original packaging with all tags and accessories. I have read and understood the Returns & Exchanges policy.

My shipping address for any potential exchange is:
[Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country]
Please send the RMA instructions and next steps.

Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Need Help?

Our dedicated customer service team is here to assist you.

Email: [email protected]
Business Hours: Monday-Friday, 9 AM – 6 PM EST
Mailing Address for Returns:
Ckhome2u Store – Returns Department
945 Jennifer Lane
Raleigh, NC 27601
United States

Please note: Always include your order number in all correspondence for faster processing.

Ckhome2u Store – Bringing modern, stylish, and affordable furniture to homes worldwide.
Based in Raleigh, NC. Serving customers globally (excluding certain remote areas).